Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our restaurant or website.

Depending on how you contact us, this information may include:

• Your name
• Email address
• Telephone number
• Contact preferences
• Reservation or dining inquiries
• Private event and catering inquiries
• Event dates, guest counts, and event details
• Messages submitted through our contact forms
• Information you choose to provide when requesting restaurant services

We may also receive limited technical information automatically when you visit our website, such as your IP address, browser type, device information, referring pages, and website usage data, depending on the technologies enabled.

2. How We Use Your Information

We use personal information for legitimate restaurant and business purposes.

These purposes may include:

• Responding to questions and customer inquiries
• Communicating about reservations, dining experiences, and restaurant services
• Responding to private event, party room, and catering requests
• Coordinating restaurant orders and related customer service
• Providing information about restaurant events and promotions, where permitted by law and applicable consent requirements
• Improving our website, customer experience, and restaurant services
• Maintaining website security and preventing misuse
• Complying with applicable legal and regulatory obligations

We do not use information submitted through our website for purposes unrelated to our restaurant operations except as described in this policy or otherwise permitted by law.

3. Reservations, Online Ordering & Payments

Coco Bistro may provide links to third-party platforms for reservations, online ordering, delivery, gift cards, and payment processing.

When you use these services, the third-party provider may collect information necessary to process your reservation, order, purchase, or payment.

These providers operate under their own privacy policies and security practices. We encourage you to review those policies before submitting personal or payment information.

We may receive information from these providers as needed to fulfill orders, manage reservations, address customer service requests, and operate our restaurant.

4. Sharing Your Information

We do not sell personal information submitted through our restaurant contact forms.

We may share information with service providers when reasonably necessary to operate our business, including website hosting, email delivery, reservation management, payment processing, ordering platforms, and website analytics.

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of our restaurant, customers, and services.

SMS Consent & Mobile Information

SMS consent and mobile opt-in information will not be shared with third parties or affiliates for their marketing or promotional purposes.

If you consent to receive text messages from Coco Bistro, we may use your telephone number for the communications you have agreed to receive.

Where text messaging is offered, you may opt out of future messages by replying STOP, if that option is supported by the messaging service, or by contacting us directly.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and maintain security.

Depending on the services and features enabled, these technologies may include:

• Essential cookies used for website functionality
• Analytics cookies used to understand website traffic and visitor interactions
• Cookies associated with embedded content or third-party services
• Advertising or measurement technologies, if enabled

You can generally manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Email & Marketing Communications

If you choose to subscribe to restaurant announcements or promotional communications, we may contact you about special events, dining experiences, menu updates, and restaurant promotions.

Marketing emails, when sent, will provide an unsubscribe option where required.

You may also contact us to request removal from applicable marketing communication lists.

Transactional communications, such as responses to inquiries or order-related messages, may still be sent when necessary.

7. Data Security

We take reasonable steps to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include website security controls, access restrictions, and the use of service providers that maintain appropriate security practices.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage visitors not to submit sensitive financial information, passwords, or other confidential details through general website contact forms.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, respond to customer requests, and comply with legal obligations.

When information is no longer needed for these purposes, we may delete, anonymize, or securely dispose of it as appropriate.

9. Your Privacy Choices & Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent to certain communications
• Ask questions about how your information is collected and used

These rights may be subject to applicable legal requirements and exceptions.

To submit a privacy-related request, please use our Coco Bistro contact form .

We may request reasonable information to verify your identity before responding to requests involving personal information.

10. Children's Privacy

Our website and online services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If you believe a child has submitted personal information through our website, please contact us so we can review the situation and take appropriate action.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and services, including reservation systems, online ordering platforms, delivery providers, social media, and other external resources.

We are not responsible for the privacy practices or content of websites operated independently by third parties.

We encourage visitors to review the privacy policies of any external services they choose to use.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, restaurant services, business practices, or applicable legal requirements.

When updates are made, we will revise the effective date shown on this page.

We encourage visitors to review this policy periodically to stay informed about our privacy practices.